Over the past few years, the use of banking applications has become increasingly common. Nonetheless, when any problem occurs with the software, this may be a cause for concern, as was the case with application from Bradesco.
As soon as the app started to show signs that it wasn't working well, millions of users didn't know what to do. Today, you will understand in depth what happened and what the bank's explanations are.
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What happened to the Bradesco app?
Last Monday, June 6th, the application of one of the largest banks in Brazil presented several problems. Early in the morning, users started talking about the subject on the internet. Internet.
On Twitter, mainly, Bradesco customers explained what was happening. In that regard, the main complaints were related to the impossibility of making PIX and transfers.
Furthermore, other people also they weren't even able to log into the app. At first, a message appeared saying “Service Unavailable”, preventing access.
According to the portal Downdetector, a website that monitors the operation of various services on–line, complaints increased around 11am. Therefore, the bank soon brought new information about the case.
Bradesco reveals what happened to the app
As soon as complaints began to arrive, the bank began a search to understand the problem. Then, through social media, Bradesco said it was a “temporary instability”.
In this way, it has already reassured customers, stating that the problems occurred for all users with individual accounts. On the same day, thousands of people already reported that the app had returned to normal.
On the day the problems occurred, the term “Bradesco application offline” was searched by hundreds of thousands of people on platforms like Google and YouTube.
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However, if your application is not back to normal, there are some simple steps you can take to resolve the situation. Check below for details on what to do.
What to do if problems continue?
After a few hours, the services and the system Login of the application returned to normal. Although, some people continued to have problems accessing or making transfers.
In these cases, it may be that the failure is not related to instability software from Bradesco. Therefore, pay attention to the next tips on What to do if problems continue app.
First of all, the customer must find out if the application is up to date. To do this, go to your cell phone's app store and look for by “Bradesco app” in the search field.
This way, if there is an “update” option, make sure it is the app official and then allow updates. Finally, see if everything is back to normal.
Still, if there are no updates or even the previous step does not resolve the issue, uninstall the application and install it again afterwards.
Be careful, because it may be that the app require ATM authentication again. In general, this does not happen, as it is the same cell phone that is requesting access to the software.
But, if even after these steps, your application continues to have problems, You need to go to a physical branch and explain your situation. Remember to take the device to be analyzed.
In many cases, the failure may be related to the cell phone model, unstable connections to the Internet or problems with the Bradesco database, but which can be corrected.
Now that you've seen what to do in various types of problems, just put the tips into practice. Therefore, for more information about the app, go to Bradesco’s official website and ask your questions.
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